Case Studies

Case Studies

Case Studies

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Project Highlights

Below are key highlights and outcomes from projects I’ve worked on over the years.

Using AI to prototype and test design concepts for Synergy Gateway

Role: UX/UI Designer

Length: 4 months

Time: 2025

Stakeholder alignment

Prototyping

The Problem

The Synergy Gateway team was having troubles visualizing different ideas and wanted to see and click through prototypes to test concepts. However, there was limited developer bandwidth and traditional design prototyping methods are too time-consuming.

Project Outcomes
  • Experimented with different prototypes across three projects using AI tools like Lovable and Cursor, gathering early feedback to guide direction

  • Narrowed down design decisions and refined validated concepts in Figma

  • Achieved alignment across stakeholders, including operations and development

View Prototype Sample

Test concept prototype on Lovable

Connecting smart devices to My Viva’s health platform

Using AI to prototype and test design concepts for Synergy Gateway

Role: UX/UI Designer

Length: 3 months

Length: 4 months

Time: 2024

Time: 2025

Accessible design

3rd party integration

Stakeholder alignment

Prototyping

The Problem
The Problem

Users were frustrated by the need to manually enter health data and the platform couldn't track important health metrics.

The Synergy Gateway team was having troubles visualizing different ideas and wanted to see and click through prototypes to test concepts. However, there was limited developer bandwidth and traditional design prototyping methods are too time-consuming.

Project Outcomes
Project Outcomes
  • Enabled real-time data syncing from 5+ smart wearable brands and added manual input options to track health metrics

  • Experimented with different prototypes across three projects using AI tools like Lovable and Cursor, gathering early feedback to guide direction

  • Leveraged user data from Pendo to validate design decisions.

  • Narrowed down design decisions and refined validated concepts in Figma

  • Enabled 2+ new client acquisitions by meeting requirements for wearable data integration.

  • Launched across web and mobile in both English and French, ensuring broad accessibility and reach.

  • Achieved alignment across stakeholders, including operations and development

Test concept prototype on Lovable

Health data entry page design

View Prototype Sample

Supporting flexible shipments on Elastic Path’s ecommerce platform

Role: UX/UI Designer

Length: 4 months

Time: 2023

Data-driven designs

Design systems

The Problem

Elastic Path's existing system only supports shipping one order in a single package to a single location, leading to shipping and difficulty to managing orders.

Project Outcomes
  • Redesigned the order page to support multiple shipments to multiple addresses in one order while working with the existing design system

  • Leveraged user research collected from 2 rounds of usability testing and 2 customer walkthroughs

  • Launched beta version in 4 months, while balancing work on other initiatives.

  • 30,000+ uses across 36 customer stores within 3 months of release and reduced time spent on page by 10%.

View Full Case Study

Before and after design comparison

Integrating Netflare’s ticketing solution into Slack

Role: UX/UI Designer

Length: 3 months

Time: 2022

3rd party integration

Data-driven designs

The Problem

Many startups were hesitant to adopt Netflare's ticking tool. After speaking with leads, I saw an opportunity to design a Slack integration that aligned with their existing workflows and encouraged adoption.

Project Outcomes
  • Conducted 4 rounds of usability testing to validate designs

  • Successfully launched the integration, allowing users to create, view, and manage tickets directly within Slack on mobile and desktop devices.

  • Helped acquire 2+ customers as a result of the integration.

View Full Case Study

Slack Mobile and Web Application

Connecting smart devices to My Viva’s health platform

Role: UX/UI Designer

Length: 3 months

Time: 2024

Accessible design

3rd party integration

The Problem

Users were frustrated by the need to manually enter health data and the platform couldn't track important health metrics.

Project Outcomes
  • Enabled real-time data syncing from 5+ smart wearable brands and added manual input options to track health metrics

  • Leveraged user data from Pendo to validate design decisions.

  • Enabled 2+ new client acquisitions by meeting requirements for wearable data integration.

  • Launched across web and mobile in both English and French, ensuring broad accessibility and reach.

Health data entry page design

Integrating Netflare’s ticketing solution into Slack

Role: UX/UI Designer

Length: 3 months

Time: 2022

3rd party integration

Data-driven designs

The Problem

Many startups were hesitant to adopt Netflare's ticking tool. After speaking with leads, I saw an opportunity to design a Slack integration that aligned with their existing workflows and encouraged adoption.

Project Outcomes
  • Conducted 4 rounds of usability testing to validate designs

  • Successfully launched the integration, allowing users to create, view, and manage tickets directly within Slack on mobile and desktop devices

  • Helped acquire 2+ customers as a result of the integration

Slack Mobile and Web Application

View Full Case Study

Supporting flexible shipments on Elastic Path’s ecommerce platform

Role: UX/UI Designer

Length: 4 months

Time: 2023

Data-driven designs

Design systems

The Problem

Elastic Path's existing system only supports shipping one order in a single package to a single location, leading to shipping and difficulty to managing orders.

Project Outcomes
  • Redesigned the order page to support multiple shipments to multiple addresses in one order while working with the existing design system

  • Leveraged user research collected from 2 rounds of usability testing and 2 customer walkthroughs

  • Launched beta version in 4 months, while balancing work on other initiatives.

  • 30,000+ uses across 36 customer stores within 3 months of release and reduced time spent on page by 10%.

Before and after design comparison

View Full Case Study

Project Highlights

Below are key highlights and outcomes from projects I’ve worked on over the years.

Using AI to prototype and test design concepts for Synergy Gateway

Role: UX/UI Designer

Length: 4 months

Time: 2025

Stakeholder alignment

Prototyping

The Problem

The Synergy Gateway team was having troubles visualizing different ideas and wanted to see and click through prototypes to test concepts. However, there was limited developer bandwidth and traditional design prototyping methods are too time-consuming.

Project Outcomes
  • Experimented with different prototypes across three projects using AI tools like Lovable and Cursor, gathering early feedback to guide direction

  • Narrowed down design decisions and refined validated concepts in Figma

  • Achieved alignment across stakeholders, including operations and development

Test concept prototype on Lovable

Connecting smart devices to My Viva’s health platform

Role: UX/UI Designer

Length: 3 months

Time: 2024

Accessible design

3rd party integration

The Problem

Users were frustrated by the need to manually enter health data and the platform couldn't track important health metrics.

Project Outcomes
  • Allowed real-time data syncing from 5+ smart wearable brands and added manual input options to track health metrics

  • Leveraged user data from Pendo to validate design decisions.

  • Enabled 2+ new client acquisitions by meeting requirements for wearable data integration.

  • Launched across web and mobile in both English and French, ensuring broad accessibility and reach.

Health data entry page design

Supporting flexible shipments on Elastic Path’s ecommerce platform

Role: UX/UI Designer

Length: 4 months

Time: 2023

Data-driven designs

Design systems

The Problem

Elastic Path's existing system only supports shipping one order in a single package to a single location, leading to shipping and difficulty to managing orders.

View Full Case Study

Project Outcomes
  • Redesigned the order page to support multiple shipments to multiple addresses in one order while working with the existing design system

  • Leveraged user research collected from 2 rounds of usability testing and 2 customer walkthroughs

  • Launched beta version in 4 months, while balancing work on other initiatives.

  • 30,000+ uses across 36 customer stores within 3 months of release and reduced time spent on page by 10%.

Before and after design comparison

Integrating Netflare’s ticketing solution into Slack

Role: UX/UI Designer

Length: 3 months

Time: 2022

3rd party integration

Data-driven designs

The Problem

Elastic Path's existing system only supports shipping one order in a single package to a single location, leading to shipping and difficulty to managing orders.

View Full Case Study

Project Outcomes
  • Conducted 4 rounds of usability testing to validate designs

  • Successfully launched the integration, allowing users to create, view, and manage tickets directly within Slack on mobile and desktop devices.

Slack Mobile and Web Application

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